Privacy Policy

Order Processing & Refunds

When you place an order with Creaytic, we process your information to fulfill your request and provide you with the services you've purchased. Here's what you need to know about our order processing and refund policies:

Order Status Definitions

• Pending: Your order has been received but payment has not been confirmed.
• Processing: Your order has been confirmed and work has begun.
• Delivered: Your order has been completed and delivered to you.
• Revision: You've requested changes to your delivered order.
• Completed: Your order has been finalized and accepted.
• Cancelled/Refunded: Your order has been cancelled or refunded.

Refund Policy

We strive to ensure your complete satisfaction with our services. However, if you're not satisfied, you may be eligible for a refund under the following conditions:

• Within 24 hours of purchase: If your order has not yet been started, you can request a full refund within 24 hours of your purchase.
• Orders in progress: If your order is already in progress, refund requests will be reviewed on a case-by-case basis. Processing time for these refunds may take 7-14 days.
• Completed orders: Once an order has been marked as completed and you have accepted the delivery, refunds are generally not available unless there are exceptional circumstances.

How to Request a Refund

To request a refund:

1. Go to your Orders page
2. Find the order you want to request a refund for
3. Click "Request Refund" and provide a detailed explanation
4. Our support team will review your request and respond within 48 hours

Please note that for cryptocurrency payments, refunds will be processed in the same cryptocurrency used for the original payment, based on the current exchange rate at the time of refund.